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Privacy Policy - Fairdeal

Fairdeal ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, app, and services through  fairdeal login   or  fairdeallogin .

1. Information We Collect

Account Registration: When you create your Fairdeal ID, we collect your name, email, phone number, date of birth, and password.

Verification Documents: For KYC compliance, we collect copies of your ID (Aadhaar, PAN, passport, driver's license) and proof of address.

Banking Information: We collect your bank account details for deposits and withdrawals. This information is only used for payment processing.

Gaming and Betting Activity: We track your games played, bets placed, amounts wagered, results, and winnings/losses. This helps us prevent fraud and improve our platform.

Device Information: When you use the Fairdeal app, we collect information about your device (operating system, version, device type).

IP Address and Location: We log your IP address for security and to verify you're accessing from allowed regions.

Communication Data: If you contact support, we keep records of your messages, calls, and emails.

2. How We Use Your Information

To Provide Services: We use your information to create accounts, process transactions, settle games and bets, and deliver our services.

To Comply with Law: We verify your identity to meet KYC/AML regulations required by Indian authorities.

To Prevent Fraud: We analyze gaming patterns and account activity to detect suspicious behavior and protect users.

To Improve the Platform: We use anonymized data to understand how users interact with our services and make improvements.

To Communicate: We send account notifications, transaction confirmations, and customer support responses.

To Enforce Terms: We use your information to enforce our Terms and investigate violations.

3. Who We Share Your Information With

Payment Processors: Bank transfer, Google Pay, PayTM, and PhonePe providers receive banking details needed for transactions.

Regulatory Authorities: If required by law, we share information with Indian financial authorities or law enforcement.

Customer Support: Our support team accesses your account information to resolve issues.

Service Providers: We use vendors for hosting, analytics, and security. They're bound by strict confidentiality agreements.

We never sell your data to marketers. We don't share information with other betting or gaming platforms without your consent.

4. Data Security

All data moves through SSL encryption. Passwords are hashed and never stored in plain text. Banking information is stored in secure, segregated servers.

We perform regular security audits and penetration testing. Our team monitors for unauthorized access.

However, no online system is 100% secure. If we detect a breach, we'll notify you within 72 hours.

5. Cookies and Tracking

Our website uses cookies to remember your  fairdeal login , preferences, and gaming history. This improves your experience. You can disable cookies in your browser settings, though some features may not work properly.

We don't track you across other websites. Analytics tools collect anonymous usage data to help us understand traffic patterns.

6. Your Rights

Access: You can request a copy of all personal information we hold about you.

Correction: You can update or correct your information through account settings.

Deletion: You can request deletion of your account and associated data. We'll comply unless required by law to retain it.

Data Portability: You can request your data in a format you can transfer elsewhere.

To exercise these rights, contact our customer care team with a written request.

7. Data Retention

We keep account data while your account exists. After you close your account, we retain data for 7 years to comply with financial regulations. After 7 years, data is deleted or anonymized.

Gaming and betting history is retained for dispute resolution and regulatory compliance.

8. Children's Privacy

Fairdeal is not intended for anyone under 18. We don't knowingly collect information from children. If we discover you're underage, we'll terminate your account.

9. Third-Party Links

Our website may link to external sites. This Privacy Policy only covers Fairdeal. We're not responsible for third-party privacy practices.

10. International Users

If you're outside India, local laws may restrict Fairdeal access. You're responsible for knowing your local gaming regulations.

11. Policy Changes

We may update this Privacy Policy. Changes take effect 30 days after posting. Your continued use means acceptance.

12. Contact Us

Questions about privacy? Contact us:

We respond within 48 hours.